Our Policies
No conflict of interest policy:
To enhance the values of transparency, fairness, accountability and financial disclosure, the Board of Directors is keen on:
Apply best practices to ensure that there are no conflicts of interest of the parties involved in activities the Academy. and in light of this, the Board of Directors is committed providing clear guidelines and principles for identification and reporting any disclosure of potential conflicts of interest, especially the rules relating to the transactions of the parties ,and Potential overlapping and conflicts of interest processes ,and it is committed to clear ways to overcome them.
Data Protection Policy
BARVQ, a non-governmental organization and nonprofit entity, is firmly committed to safeguarding the personal data of its users.
Before initiating any application, enrollment, or registration process, users are required to acknowledge their awareness that, during these processes and throughout their engagement with BARVQ’s online educational programs, data essential for proper record management will be collected.
This policy outlines how we collect and process personal data, ensuring compliance with relevant legislation and Regulation 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of individuals concerning the processing of personal data (General Data Protection Regulation or GDPR).
Data processing by BARVQ is based on legal obligations and its mission as NGO and Non profit organization.
Responsibility for Data Processing
BARVQ, with its headquarters in Brussels, is responsible for processing user data.
Types of Data Collected
During various interactions, learners may be requested to provide personal information, including but not limited to: name, address, contact details, identification documents, financial information, demographic details, and enrollment information.
Purposes of Data Usage
We process this data for:
- Student Administration: Creating records, managing access, organizing educational activities, conducting exams, issuing certificates, and managing financial matters.
- Statistical Needs: Conducting statistical surveys.
- Research and Scientific Activities: Managing research projects and organizing academic events.
Data Retention
Personal data is retained in accordance with legal provisions or the purposes for which they were collected.
Data Access
Access within BARVQ is restricted to authorized personnel based on individual and limited access authorizations. Subcontractors, law enforcement, and relevant authorities may have access under specific conditions.
User Rights
Users have the right to access, rectify, restrict processing, object, erase, and request data portability. To exercise these rights or inquire about personal data protection, users can contact [email protected].
This information is provided with transparency and commitment to the privacy and rights of BARVQ’s online community.
Reporting policy and whistleblowing
The Board of Directors at BARVQ is keen to make transparency a way of life, and at the same time, it promotes the creation of a stimulating work environment characterized by privacy and team spirit for all employees and at various administrative levels. In light of this, the whistleblowing policy and procedures will contribute to define standards, principles, and best practices that facilitate reporting any concerns about deviations, potential violations, mismanagement, or behaviors that should be reported, allowing independent investigations and monitoring of these concerns, and neutralize it.
The policy of integrating and activating the roles of stakeholders
In accordance with the requirements of the public interest, and at different levels of decision-making within BARVQ, the Board of Directors is keen on the effective and balanced inclusion of all relevant parties, in planning & implementation academic activities ,and those parties include: public supervisory bodies such as ministries of higher education – academic oversight bodies – local municipalities, as well as Direct parties, such as shareholders – local agents – internal committees, and other parties related to activities such as academic partners – suppliers – clients …
Refund policy
(BARVQ) is dedicated to ensuring that the services provided align with the expectations of its learners, offering high-quality educational products at various levels. In the rare instance that a learner finds the delivered educational product does not meet the specifications outlined on the (BARVQ) website or align with their expectations, (BARVQ) guarantees a refund of the paid amount.
For a refund to be processed, learners must notify the customer service team of their cancellation request within 7 open days from the commencement of the service. The customer service team, following a careful examination of the complaint, will take appropriate measures to initiate the refund process. In cases where this time frame is exceeded, the refund will be subject to the discretion of the (BARVQ) customer service team, ensuring a thorough consideration of the learner’s concerns. Our team is committed to actively listening to the learner’s feedback and addressing any issues to the best of our ability.